Park Hotel Group is dedicated and committed to protecting and safeguarding your personal data. Our Privacy Statement explains the how we collect and safeguard information from both our hotel guests and website visitors (across various devices). This privacy statement applies to all hotel brands owned or licensed by Park Hotel Group and its affiliates.
In order for us to process reservations to our hotels as well as receive customer service requests, Park Hotel Group will collect the following information:
We may collect this information through a different channels, including from you directly, from third parties with whom we do business (e.g., such as travel agents, airlines, event planners or similar providers).
We may request you to provide personal information about others to us (e.g., individuals for whom you are making a reservation on behalf of). In such cases, we rely on you to obtain such other persons' consent for disclosing their information to us which we will use in accordance with the terms of our Privacy Statement.
If you choose not to provide certain details, however, some of your transactions with us may be impacted.
We may use the personal information in different ways, including personal contact, via our Websites, through emails and correspondence, and through third parties, such as travel agents and business partners. We use personal information for the purposes we have disclosed to you, or as permitted by law.
Usage of personal information is required (but not limited to) in order to:
We may disclose personal information in the following ways:
Park Hotel Group will disclose customer information, without the customer’s permission, if the Park Hotel Group believes, in good faith, that such disclosures are required by any applicable law or court order or if such disclosures are necessary to investigate activities that may be harmful or injurious to the Park Hotel Group website, to Park Hotel Group guests, employees, or agents, or to any of the Park Group hotels.
Park Hotel Group treats personal information provided to us as confidential. We take reasonable steps to protect your personal information from accidental deletion, loss and unauthorised access, disclosure or modification. Personal information submitted to us via our websites is transferred over a Secured Sockets Layer (SSL) connection, provided you are using a SSL enabled browser or device.
What is a cookie?
A "cookie" is technology that allows our website to store tokens of information (an 'identifier') in your browser used only by our website while you are on our website. Cookies are not used to determine the personal identity of anyone who is merely visiting our website. They serve to help us track traffic patterns to determine a user’s preferred location and language for us to direct user to the correct country home page when they visit our website. On specific pages of our website, cookies are used to help us track your interests while you browse the internet. This is to assist us to understand what is important to you and to tailor more relevant direct marketing to you.
How do I disable cookies?
You can set your computer to warn you each time a cookie is sent or turn off all cookies (except Flash cookies) through your browser. Check your browser's Help menu or your built-in mobile device settings to find out how. If you do not accept cookies, some features, services or activities that are available on our Websites may be affected and you may be unable to perform certain transactions, use certain functionality, and access certain content.
What cookies do we use?
The cookies used by our website are classified as below:
What are Web Beacons?
Park Hotel Group may advertise on third party Web sites. In order to track the success of our advertising campaigns, we may use a visitor identification technology such as "web beacons," or "action tags," which provide visitors’ statistics on our website after being exposed to our advertisement on third party site. This technology is not used to access your personal information and is only used to compile aggregated statistics about visitors to measure the effectiveness of our advertising efforts.
To provide services to our clients, through both the Park Hotel Group website and other communications, Park Hotel Group relies on third parties. Park Hotel Group requires such providers to conform to these privacy policies and guidelines as stated in statutory law. However, Park Hotel Group shall not be held responsible for their conduct if they fail to abide by these policies and guidelines.
The email communications you receive from Park Hotel Group is intended to be useful to you, and you have indicated that you want to receive such information. We provide you the ability to unsubscribe from all marketing communications on offers and promotions and survey. You can do so by following the instructions in relation to opting-out from the unsubscribe link provided in our email communications to you.
Park Hotel Group takes the information you have provided as accurate and complete and will use the information as stated accordingly.
If you want to inquire about any personal information we may have about you, you can do so by sending us a written request by letter or email to the address set out in section 10. Please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can ascertain your identity and whether we have any personal information regarding you, or in case we need to contact you to obtain any additional information, we may require to make that determination.
You may request we correct, cancel, and/or stop processing personal information that we hold about you. If we agree that the personal information is incorrect, or that the processing should be stopped, we will delete or correct the personal information. If we do not agree that the personal information is incorrect we will tell you that we do not agree and record the fact that you consider that personal information to be incorrect in the relevant files.
If you have any questions or privacy concerns or would like to submit a request to update your personal data, please send an email to email@example.com or send a letter to:
Park Hotel Group
Attn: PDPA Officer
#02-01, 5 Magazine Road